FAQ

Welcome to the Red Dog Casino Frequently Asked Questions (FAQ) section, where we address your queries to ensure a seamless gaming experience. Our aim is to provide you with the necessary information and answers to common questions, making your time at Red Dog Casino enjoyable and worry-free.

In this comprehensive FAQ, we cover a wide range of topics, including account registration, age requirements, game offerings, bonuses, deposit methods, withdrawal processes, and more. Whether you’re a new player or a seasoned gambler, this guide will assist you in navigating our platform with ease.

If you can’t find the answer you’re looking for here, feel free to reach out to our friendly and knowledgeable customer support team, available 24/7 via live chat, email, or phone. Let’s get started and explore the exciting world of Red Dog Casino!

Answers to Popular Player Questions

Are there any countries whose residents are not able to open an account?

Residents of Afghanistan, Aruba, Azerbaijan, Bangladesh, Belarus, Bonaire, Brazil, Costa Rica, Curaçao, Estonia, France, Georgia, Germany, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Macedonia, Malaysia, Netherlands, Netherlands Antilles, Pakistan, Poland, Romania, Russia, Saba, Spain, Statia, St. Martin, Turkey, Ukraine, or any other jurisdiction that the Central Government of Curaçao (formerly the Netherlands Antilles) does not accept.

How do I create an account?

To create an account, simply click the "Sign Up" button located at the top-right corner of the Casino homepage and follow the provided instructions.

What is the minimum required age to play?

Players must be at least 18 years old to participate in gaming activities at Red Dog Casino.

Which games can I play?

At Red Dog Casino, you can enjoy a wide variety of games, including Slots, Card Games, Roulette, Board Games, Live Dealer Games, and Progressive Jackpot Slots. Please refer to our Terms and Conditions for any bonus-related restrictions.

Which games can I play with bonus money?

While you have an active bonus, you can play all games included in your promotion, except for Network Progressive Jackpot games and Live Dealer games.

Can I play for free?

Absolutely! You can try out demo versions of our games without being logged into your Red Dog Casino account.

Can I play with Mac?

Yes, Red Dog Casino is compatible with Mac devices, allowing you to access and enjoy our games seamlessly.

Can I play with iPhone/Android?

The mobile version of Red Dog Casino is fully compatible with most iOS and Android devices, ensuring smooth and enjoyable gameplay on the go.

Is Red Dog Casino safe?

Rest assured, Red Dog Casino employs the latest security technologies to guarantee your safety and privacy while playing on our platform.

How can I make sure that it’s legal to play from my jurisdiction?

We advise all customers to check their local gambling laws before registering an account with Red Dog Casino to ensure compliance with regulations.

Do I have to download Red Dog Casino software to play?

While both downloadable and instant play versions are available, the downloadable version is limited to Windows users.

Is there any recommended browser to use Red Dog Casino’s services?

While our instant play casino can be accessed via any browser, we recommend using Google Chrome for the best performance.

How do I make a deposit to my account?

To make a deposit, log into your account, proceed to the "Cashier" section, and select the "Deposit" tab. Choose a preferred payment method and complete your deposit. Mobile users can go directly to the "Deposit" menu.

What deposit methods can I use?

Red Dog Casino offers a variety of deposit methods, which are listed in the Cashier section of your account under Banking.

How long does it take to process my casino deposit?

Most deposit methods are instant, except for Bitcoin, Litecoin, Ethereum, and Tether, which may take up to 15 minutes to appear in your playable balance.

Is it safe to use my credit card online?

Absolutely, all transactions are conducted through the gateway provider, ensuring the security of your payment details.

Will the credit card statement show that a transaction was made to/from a casino?

No, your credit card statement will not reflect any gaming activity or link you to Red Dog Casino.

Does Red Dog Casino require documentation for deposits?

Generally, no documents are required for deposits. However, in certain cases, for security purposes, we may request a Credit Card Validation form.

How do I validate my account?

To validate your account, we may ask you to accept a phone call to confirm your first purchase(s). For withdrawals, our billing department may require specific documents as described in our Terms and Conditions.

Can I deposit money via a payment method that is not in my name?

No, all payments to/from Red Dog Casino should be made using a credit card registered under your name.

Are there any deposit fees in Red Dog Casino?

Red Dog Casino does not charge any deposit fees. However, your payment provider might apply standard transaction charges.

How do I request my winnings?

To request a payout of your winnings, visit the "Cashier" section of your account after submitting and approving all necessary documents. Mobile users can access the "Withdrawal" section via the "Menu."

How long does it take to receive my winnings?

Payout times for all available banking methods are listed in the Banking section.

Can I reverse my payout after requesting it?

Yes, you can reverse your payout request as long as its status is "pending withdrawal." Mobile users can access the "Withdrawal" section via the "Menu."

Do you have fees on withdrawal?

Red Dog Casino does not charge any withdrawal fees. However, your payment provider might apply standard transaction charges.

What is a Welcome Offer?

The Welcome Offer is a package of bonuses for different games that you can claim on your first five deposits following registration. Terms and requirements are outlined in the Promotions section.

What does Wagering Requirement mean?

The wagering requirement indicates how many times the total amount of the deposit and received bonus must be